Learn how standardizing technology infrastructure across your brand can benefit your business.
Revamping technology infrastructure is a critical step for any growing business, and it can be especially challenging for multi-unit operators. The lack of standardization across different locations can lead to inefficient operations, support issues, and higher downtime, which can be costly for businesses. Fortunately, companies like Newgentek can help businesses overcome these challenges and implement a standardized infrastructure.
One partner that benefited from Newgentek's expertise is First Watch Restaurants, one of the fastest-growing restaurant chains in the U.S. with over 400 locations. First Watch approached Newgentek to help them refresh their technology infrastructure, standardize their operations, and increase supportability while reducing downtime. Newgentek recommended that they replace outdated technology and standardize everything across their restaurants to prevent costly retrofitting later.
To achieve this goal, Newgentek’s project team worked directly with the operations team at First Watch and regional leadership to coordinate with restaurant management. Newgentek scheduled onsite technicians for installation after hours to minimize downtime and ensure that the process was seamless.
The result was a standardized, efficient infrastructure, which provided better visibility to their locations, better reporting, and quicker updates. Newgentek's work also reduced reported IT incidents by 25% and incident resolution times by 50%, proving the effectiveness of their approach. Moreover, the new proactive monitoring and use of metrics helped First Watch better understand their business, which is critical for decision-making in a fast-paced and competitive industry.
Rob Conti, Senior Vice President of Technology at First Watch, expressed his gratitude for Newgentek's partnership and professionalism, saying, "Visiting 247 restaurants, installing more than 2000 IT devices in just 8 months is no small effort for any business. Doing so under budgeted timelines and dollars is a herculean accomplishment. Newgentek is the partner that made that happen for First Watch Restaurants." This testimonial highlights the importance of having a reliable and experienced partner in revamping technology infrastructure, especially when businesses are scaling up rapidly.
In conclusion, businesses that are growing need to ensure that their technology infrastructure is standardized and efficient to support their operations, minimize downtime, and increase supportability. Newgentek can help businesses refresh their technology infrastructure and implement a standardized approach, providing better visibility, better reporting, and quicker updates. With our expertise, businesses can confidently scale up and achieve their growth plans while providing excellent customer service.
Contact us today to learn more - sales@newgentek.com.
