What is Managed IT Services?
Newgentek’s Managed IT Services offers a complete solution that fully supports your end users. It includes support for all corporate-owned end-user devices, corporate network infrastructure, proactive security services, and data protection.
Simply put, Newgentek can handle all aspects of your IT with a team of dedicated experts so that you can focus on running your business.
For customers with an internal IT department, we offer Co-Managed solutions that allow your team to leverage our staff to handle the day-to-day IT needs of the business so that your team can focus on IT strategy and how it powers the business.
Newgentek Managed IT Services
Our Managed IT Services offering is a complete solution that provides full support to your end users. It includes support for all end-users, network infrastructure, proactive security services, and data protection.
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Newgentek offers 24x7 support services for your team inlcuding 3rd party applications. We do this by delivering best-in-class monitoring and management tools to all covered devices within your network environment.
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Our Technology Alignment Specialist is focused on monitoring defined standards and continuous improvement. They perform proactive maintenance in your environment, ensure tools and services are functioning and reporting properly, drive down reactive tickets, and serve as your technical contact.
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Your Virtual CIO provides strategic insights and guidance to your IT staff or ownership. Their focused on undertsanding your business, how technology reommendations and strategy impact the business, and your business. During our 'Technology Strategy Checkpoint' we will partner to develop a strategic roadmap that includes business goals, technology risk misalignment, recommendations, and lifecycle plans.
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Your network infrastructure is critical to the operation of your business. Ensuring it is operational, running efficiently, and security is of utmost importance. Without a reliable network, your employees and systems will not be able to work, and your business will come to a halt. Newgentek will leverage our tools and experience to monitor and proactively support this critical infrastructure.
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Securing your servers and workstations is important, as these devices are constant targets of attack. They are important entry points for malicious actors, so Newgentek makes sure these devices are updated, monitored, and protected.
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End-users are the first target for malicious actors. Our solutions include training to ensure your users are prepared and regular testing to validate. We also provide industry-leading email security solutions, data backups, dark web monitoring, and device controls.
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It is critical to actively monitor your entire environment and be prepared to react when a potential threat presents itself. Newgentek provides advanced threat protection and a 24x7 Security Operations Center. This will ensure that threats are identified, isolated, and remediated as quickly as possible.
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Newgentek’s Automation Services offers a comprehensive automation solution designed to streamline repeatable business processes. This solution empowers organizations to automate many tasks, including user onboarding/offboarding, systems auditing, employee modifications, new computer deployments, and more.
What sets us apart from other Managed IT Service providers?
Pro-Active vs Reactive
At the beginning of our relationship, we take a baseline assessment of your environment and build a plan to get you to best practices. Once you’re there, we continuously monitor and report that we stay there. We create strategy and develop roadmaps during our ‘Technology Strategy Checkpoint’ so that you know where you’re going. When did your IT provider last call you because they noticed something in your environment that needed to be addressed?
We go ‘wider and deeper’ than other managed IT services companies.
We handle your business's traditional technology needs (patching updates, antivirus, spam filtering, etc.). If you have a custom application or process, we’ll work together to support it. Your business might be unique, and that’s great. The last thing your users want is to be confused about who to call.
Our in-house infrastructure teams can handle low voltage, network infrastructure, and cabling requirements.
Most providers would need to partner with or outsource this work, requiring extra coordination and finger-pointing. You’ll work with the same team you’re used to working with to get your project across the finish line.
Workplace Technology Experts.
Our engineering, support, and installation teams can design a workplace technology strategy to fit the needs of your business across multiple offices or the country. We can install solutions ranging from simple screen sharing to Zoom Rooms, Teams Rooms, or complete Crestron Control solutions that scale across your enterprise.
Modern Procurement Solutions.
New hires, terminations, and equipment requisition are a breeze with our team. Our procurement, warehousing, and provisioning solutions ensure a smooth onboarding/off-boarding process for your team members.