Newgentek is a leading managed IT services provider in Tampa Bay

Newgentek is proud to be a leading managed IT services provider in Tampa Bay. If you’re looking for a company to partner with, we’re always standing by to assist you and your team.

Here are a few reasons why you should consider working with us:

Our Team: Our team is experienced and focused on successful outcomes. We work hard to ensure our team is trained and understands our culture and commitment to our customers starting on day one. Earning the right to be your trusted technology partner takes time. We keep earning it every day with every interaction with your entire team and it’s a focus that all of our team members understand.

Breadth and Depth: Our capabilities and experience extend beyond most managed IT service providers. In addition to helpdesk, professional services engineers, and technical account managers, we also have field services team members and infrastructure engineers who can design, maintain, and expand your physical network infrastructure and workplace technology (conference rooms, huddle spaces, digital signage, etc.) across your locations. Many of our customers have multiple sites spread across the country.

Partnerships: Our team has deep relationships in the industry, and we stay on top of technology. We have partnerships with all of the major manufacturers, software, and hardware vendors and are able to leverage these to deliver industry-leading solutions.

What makes Newgentek different than other IT support companies?

When you’re looking for a technology company to partner with for it support services or managed services, it’s important that you select an experience team with the capabilities and competency to keep your business running and to move your business goals forward.

Newgentek has a team of experienced technology professionals across departments that ensure your technology is safe, secure, and supported so that your employees can get their work done and you don’t need to worry about IT services.

When you partner with a company that truly is your outsourced IT department, the areas of responsibility are wide. If you have a small IT team, or no resources, you’re depending on your managed IT services company to procure equipment, configure it for users, be there when they need help, and provide you strategic guidance to ensure that you’re secure and you’re leveraging the most up-to-date technology.

When we launched Newgentek, we wanted to ensure that our customers had a single point of contact for everything their business would need from a technology perspective. The truth of the matter is that most IT companies are using the same or very similar tools and software to deliver services, so the way that they set themselves apart are processes and procedures at their own company to ensure that the experience you get is smooth and trouble free.

Newgentek also has a robust field services organization that handles low voltage cabling, audio video design, installation, and support, and smart hands across the United States. For our customers that have multiple sites or if there is a problem with cabling or expansion of their office space, you’re still dealing with the same team that you deal with on a daily basis to ensure that these tasks are accomplished quickly and efficiently.

Support Services - It means no worries!

Expectations are reality and it’s reality for employees to expect technology to function.  The million-dollar question is - what is the cost of lost productivity when facilities lose a room asset for hours or even days?

Maintenance Agreements that include Preventative Maintenance is key!  It allows full service systems integrators to complete a thorough check up of your audio-visual system and components during multiple opportunities on an annual basis.  The ability for integrators to identify potential mishaps with technology prior to an important meeting will ultimately save time and money.

Whether your organization specializes in finance, law, medical, pharmaceuticals or any type of business for that matter, proactive support services allows your organization to focus on your initiatives while we provide ‘Hakuna Matata’.  Wait, what is Hakuna Matata...it means no worries!  

As a strategic partner in your business, audio-visual integrators focus on your shared success by ensuring clients realize maximum efficiencies and productivity while experiencing minimal downtime.  Let’s expand on the potential mishaps that can occur during the lifecycle of technology:

Unplanned Downtime:

One specific benefit of having Maintenance Agreements in place is the ability to improve equipment life and avoid unplanned downtime.  Similar to your annual physical at the doctor, this is scheduled ahead of time in an effort to uncover challenges. Audio visual strategic partners will spend several hours every couple months running the technology through its paces.  When we find situations that could interrupt business and potentially cause downtime - those fixes would be scheduled and completed ahead of the next big meeting.

Unreliable System Costs:

Imagine this - you walk into a huddle room to conduct a videoconference with your largest client to finalize a project, and the videoconference system is down and unable to be restored.  Putting the emotional frustration aside, you’ve now potentially lost a client or a particular opportunity due to technology mishaps - this is detrimental. This is an immeasurable risk that you cannot afford to take if your goal is to maximize your company’s revenue and make good impressions on current or prospective clients.  Another catch during the Preventative Maintenance appointment!

Software Concerns:

With much of America dealing with and understanding how security concerns affect their technology, the potential exists for bugs to be introduced within the audio-visual technology.  With Maintenance Agreements in place with various Service Level Agreements (SLA’s), the ability for audio visual integrators to involve themselves within minutes remotely or onsite within hours, could make all the difference in achieving your organization’s IT security initiatives.  Don’t let bugs sneak in through the cracks!

Not only can a Maintenance Agreement keep your integrated systems optimized and performing, but it can also save you money.  Expensive components, hourly rates, and emergency services vs. proactive maintenance can prove to be a costly adventure.

Let Newgentek show you how we can provide Hakuna Matata, so your organization can focus on your corporate initiatives!