What makes Newgentek different than other IT support companies?

When you’re looking for a technology company to partner with for it support services or managed services, it’s important that you select an experience team with the capabilities and competency to keep your business running and to move your business goals forward.

Newgentek has a team of experienced technology professionals across departments that ensure your technology is safe, secure, and supported so that your employees can get their work done and you don’t need to worry about IT services.

When you partner with a company that truly is your outsourced IT department, the areas of responsibility are wide. If you have a small IT team, or no resources, you’re depending on your managed IT services company to procure equipment, configure it for users, be there when they need help, and provide you strategic guidance to ensure that you’re secure and you’re leveraging the most up-to-date technology.

When we launched Newgentek, we wanted to ensure that our customers had a single point of contact for everything their business would need from a technology perspective. The truth of the matter is that most IT companies are using the same or very similar tools and software to deliver services, so the way that they set themselves apart are processes and procedures at their own company to ensure that the experience you get is smooth and trouble free.

Newgentek also has a robust field services organization that handles low voltage cabling, audio video design, installation, and support, and smart hands across the United States. For our customers that have multiple sites or if there is a problem with cabling or expansion of their office space, you’re still dealing with the same team that you deal with on a daily basis to ensure that these tasks are accomplished quickly and efficiently.

Workplace Technology Customer Journey

Workplace technology is the infrastructure, hardware, and software your employees use to communicate at work. Our solutions keep your employees connected and collaborating. It starts by ensuring your offices and workplaces have scalable, secure, and supportable infrastructure including cabling, conference rooms, huddle spaces, wireless infrastructure, and VOIP phones.

Whether it’s a new office build or improving upon your existing space, we’ve worked with our customers to design innovative, functional spaces that keep your employees collaborating effort free. Our process ensures that you get a solution that works for you and your business, backed by maintenance and support to keep your team connected and collaborating.

Contact us today if interested in learning how we can build or improve your existing space.