Introducing Andrew Kedjierski as Newgentek's Director of Service Operations

Newgentek, a strategic partner for IT infrastructure, support and commercial audio and visual services, has appointed Andrew Kedjierski as Director of Service Operations. Andrew joins the Newgentek leadership team with years of enterprise and government experience. After managing the Top-Secret Network at the White House, Andrew was the Director of Global Network Engineering at Tech Data, and most recently held several leadership roles at Vology. 

Andrew brings executive experience managing large enterprise environments for retail, hospitality, health, manufacturing, and entertainment companies across the US and globally. In his new role, Andrew will be responsible for Newgentek's service delivery teams, and helpdesk- partnering with Newgentek's customer success teams to deliver a world-class experience to our customers across the country.

"It's an exciting time to be joining the Newgentek team," said Andrew Kedjierski. "I look forward to working with the internal teams and our customers to continue delivering exceptional service and growing our partnerships."  

Please join us in welcoming, Andrew! 

3 Ways to Incorporate Hospitality into Your Business

Let’s face it: many businesses nowadays fall short when it comes to hospitality. It may seem like just semantics, but we tend to think of hospitality as something that lives in restaurants and hotels, and every other interaction with customers is just customer service.  But being hospitable, by definition, is making strangers or guests feel welcome, making them feel comfortable and at home.

Hospitality in business, in part, has given way to the era of speed and efficiency wherein experiences have become more and more automated. As much as we would like to believe that technology alone is the answer to everything, technology can’t replace the emotion of human interaction. We might think “There’s no need to worry about x, y, z because technology will take care of it.”  But the latest tech should be used as a tool to streamline your business and add contemporary flair, elevating the customer experience. Technology isn’t the customer experience. Because experience isn’t about just one, singular thing. Experience is holistic.

What, then, are its parts? Experience is how we go about understanding and engaging with the world around us. It’s input and output. It’s cause and effect. It’s discourse. It’s relationships. It’s everything we are and everything we do. Our aim with technology should not be to usurp human experience but to reinforce it.

Just show you care

Building a loyal consumer base starts with showing up for them. For our restaurant and retail customers, investing in point of sale systems, sound systems, and digital signage is an enormous benefit for them when it comes to ensuring comfort and efficiency for employees and consumers alike, but all of these technology pieces would still not replace the hospitality. The technology doesn’t replace the hostess or sales associate greeting you with a smile and asking if there is anything else they can do to make your experience the best.

Ti Adelaide Martin in her Nation's Restaurant News blog  discusses the subject at length and defines it as follows: “Hospitality is everything that any person, business, or organization does to affect how our guests, clients, customers or users feel. Everything.” she says, further adding “We are all in the hospitality business.”

If hospitality is a skill that is lacking in your shop or restaurant, take due diligence to hone it. People are naturally drawn to connection, so emphasize its importance to your employees. Take care to be mindful of how things can be perceived on your guests’ end and make an effort to create a positive experience for them. ( Likewise, keep in mind that people tend to remember negative events more strongly and in more vivid detail.) There’s no need to force or overthink it. If you operate through the lens of empathy, the rest will follow suit. The common denominator of good customer experience is simply whether or not someone demonstrated that they care.

Connection is key

Bob Phibbs (Retailwire) found in a survey conducted from a pool of over 1,000 consumers that nearly 80% do not feel they are provided with a personalized shopping experience. Further, more than half reported feelings of anxiety, stress, and aloneness. In short, people are feeling disconnected. The answer to resolving this disconnect is to, well, connect. It sounds obvious, but if the statistics are anything to go by, it’s vastly overlooked and underestimated. Talk to your customers. Ask about their experience. Investigate how you can be of better service. Be curious.  Assure them that you can be a safety net when technology has reached its limits, and your business will go far.

Use Technology as a Tool, not a Crutch

Our help desk at Newgentek supports hundreds of restaurants, retailers, and corporate offices across the country.  We use several technology tools to streamline and help our customers. For example, we have a customer portal where our customers can log in and create a service ticket, check on the status of an existing ticket, and interact via messaging with our support team.  This is a great tool for our customers to have visibility, but most of our highly rated customer service surveys are from phone conversations they’ve had with our support team, like the one below:

“EXCELLENT CUSTOMER SERVICE!!! This guy is always able to help me out and always with the most positive attitude!! Thanks, Newgentek!!!”

The idea is to use your technology tools to enhance the customer experience and streamline your business for efficiency.  Even the best technology can’t replace a positive attitude!

Let Newgentek help you use your technology tools to better the customer experience! Click below to contact us!

Attracting and Keeping the Best and Brightest Employees in 2019

Our leadership team just got back from our 2019 planning meeting, where we collaborated across departments, listened to ideas, and came up with initiatives for the coming year.  And one thing that was a common (and resounding) theme, was the employee experience. We talked about what it is, how to make it better, and how it will affect our business.

Being customer-focused has always been a part of who we are as a business.  Being responsive, providing the best customer service, and solving our customers’ problems is extremely important to us.  We also strive to put processes in place to help us be more organized and our customers be more proactive about problems that might arise.  Technology can be intimidating and overwhelming, and we want to help overcome that. We tweak our processes when necessary, but we know if we set customer expectations correctly and keep the lines of communication open, chances are, we will have happy customers in the end.  

And without customers, you don’t have a business.  But what happens when you apply your focus to your employees?  This starts with traditional benefits, but doesn’t end there. We run a lean company, but from the start we decided to offer full health, dental, and vision benefits to our employees, because it’s our belief that if our employees are worried about their health, how can we ask them to put their focus and energy into their work.

But even though we offer these benefits, we still have work to do with the experience we are offering employees.  You might be asking, “Isn’t that enough?” Nope. In fact, many of the things we discussed in the leadership meeting were simple and cost little money, and would have a significant impact on how our employees feel about coming to work every day. And we know that satisfied employees provide the best customer experience.  At the leadership meeting, we heard terms like, health initiatives, work-life balance, and physical work environment.

Work Environment

From nap rooms to ping pong tables, you can spend a good amount of money on your office to make it a great environment for your employees.  But most of the time, it isn’t even the big things you have to focus on. We realized that our flickering fluorescent lights were pretty much sucking the life out of the space.  Our walls are an off-white that desperately need repainted. You spend more time at your workplace than your home most of the time, so we want to make it a comfortable, inviting, and energetic workplace.

The other thing we noticed: for a tech company, we were like the shoemaker without shoes. We’ve since cleaned up our office technology, which has made our office look more organized.  We have cord management, we have a dedicated huddle space and conference room with proper AV technology, and we have awesome collaboration software that we use to connect our remote workers.  We’re learning that when you take pride in your office, it resonates with employees and creates a sense of pride for the company they work for.

A recent survey done by Continental Office showed that 85% of workers want a collaborative work environment.  What are you doing to facilitate that collaboration in your office? If your employees are tripping over cords and wires in the office, or if they’re finding it hard to collaborate, share content, or are using outdated technology, it might be time to invest in your office.  The employee experience starts with a space that is organized and facilitates work.

Health Initiatives

Another thing that came up in our employee experience conversation was health initiatives.  We talked about offering free, healthy snacks in the break room. A small cost that would keep our employees nourished and energized and encourage healthy eating.  We are also making plans to incentivize exercise, whether that means signing up for a race, participating in a company yoga class, or holding “walking” company meetings at an area park.  All of these ideas take time and a little planning, but very little money.

Work Life Balance

This is important.  One thing we know: Millennials are entering the workforce and care more about work life balance than they do about other benefits.  This is a difficult problem to solve when technology makes everyone available 24/7, even if you don’t want to be. Giving employees the ability to “disconnect” can be a huge relief to them, even if that means holding that email in your drafts folder until Monday instead of sending out email blasts on Sunday night.

So why do all of this? How will this impact our business? We’re doing it because we hope to accomplish the two R’s: Recruitment and Retention.  We want to be a competitive employer in the market and attract the best and brightest to come work for us. We want our current employees to love where they work and stay loyal.  And most importantly, we want a great team of people that can serve our customers’ needs better, more efficiently, and with passion and fire to do the work. Bettering the employee experience means bettering the customer experience!

Grub Burger Bar has chosen Newgentek as their Outsourced IT Partner and AV Integrator

Grub Burger Bar has chosen Newgentek as their new outsourced IT Partner and AV Integrator.  With this partnership, Newgentek plans to take a consultative approach to deliver best-in-class help desk support, while utilizing years of expertise in the restaurant industry to standardize Grub’s IT and AV infrastructure across the Grub Burger brand.

Grub Burger Bar (founded by Jimmy Loup and started in College Station, Texas, in 2012) is an elevated, fast-casual restaurant with a scratch kitchen. Grub offers burgers, bowls, sandwiches, wings and a full bar at every location.  They have 23 locations across the U.S. and have continued expansion plans.  Newgentek will not only be providing their current locations with help desk support, but will also be installing their complete IT and Audio Visual stack at future locations.

Chon Nguyen, Founder of Newgentek, commented on the new partnership.  “I’ve worked with Grub Burger Bar for almost four years.  They were an early customer of my software company Fusionprep, which is a digital kitchen solution and recipe management tool. It’s been exciting to watch Grub’s seasoned restaurant professionals grow the brand with a commitment to Extraordinary food and hospitality. They have an incredible culture and have been an absolute pleasure to work with from a vendor’s perspective. I look forward to the expanded partnership and providing world-class IT and infrastructure services to their operators so they can focus on providing excellent hospitality to their customers”

“We are excited that Grub Burger Bar has selected Newgentek as their technology solutions provider.  Our focus is to provide a consultative approach to technology through excellent customer service, while allowing Grub to focus on their clients’ restaurant experience” said Jared Lederhandler, President of Newgentek

Jimmy Loup, Founder & CEO of Grub Burger Bar providing the following comment.  “I am excited to partner with a technology company that understands the fast-paced and rough environment in which our Operators work every day.  Newgentek's knowledge of restaurants and their willingness to proactively search for solutions that improve customer experience and reduce complexity for our front-line employees was the deciding factor in moving forward with them.  Grub is eager to see our companies grow together.”

About Grub Burger Bar:

Grub Burger Bar is a scratch kitchen offering eclectic burgers, bowls, sandwiches, wings and a full bar. Grub aims to provide an extraordinary experience to each and every guest, from the menu offerings to the service provided. Community involvement and philanthropy are integral parts of the brand’s foundation. Grub Burger Bar currently has locations in Texas, California, Georgia, Louisiana, Pennsylvania, Delaware and Florida. Visit grubburgerbar.com for more information.

Don't Cut Corners with your Office Technology

Setting up a functional and effective office space takes a lot of hard work. Not only do you have to find the right space in the right location, but a lot of planning and execution is necessary to set it up in the right way.  From conference room and huddle space technology to room scheduling and sound masking, there are many ways to make your office space work for you.  Taking the time during the planning stages of your new office to plan for your AV and IT needs is key.

How important is technology in the workplace?

Microsoft created a report this year on technology in the workplace, Digital culture: Your competitive advantage, which canvassed opinions from 20,476 workers in large and small businesses.  Microsoft sought information on the technology in use in these businesses, and workers' attitudes to their jobs and their performance. They concluded that the stronger the digital culture, the lower the percentage of employees who feel unproductive, lacking innovativeness and short on empowerment.  Technology is important in the workplace, and the culture around that technology is even more important.

It can be difficult for business owners to spend enough time planning for the digital part of their workspace. We are a technology company, and when we first moved into our office, our first priority wasn’t exactly getting our office technology perfect.  Our first priority was to serve our customers without causing downtime. We were the shoemaker without shoes! (Our office technology is pretty awesome now by the way)!  But a lot of the time technology is an afterthought. Displays, speakers, and video conferencing software are added to meeting rooms, only to realize the software and hardware solutions don’t integrate seamlessly with the IT infrastructure.

Hire an AV company like you would hire a general contractor

When you plan to move into a new office space, you hire a general contractor to help manage the project and all of its moving parts.  They are with you from conception to completion, and make life easier for you. The same is true for hiring an established AV company that knows how to not only design a properly engineered solution, but also knows how to integrate AV hardware with your IT infrastructure. We work with our corporate customers to improve their office space functionality from the design phase, to installation, to supporting that solution after-the-fact. There is a lot of crossover between networking, telecom, video conferencing, AV hardware, cabling, etc.  All of these pieces need to talk to each other in order to have a seamless AV solution.

Many times we meet with customers because they’re office technology isn’t functional or efficient. How much time have you wasted during a presentation with remote clients or colleagues because of a shotty network connection or poor quality audio?  We usually find out that the AV technology was piecemealed together without taking into consideration how it would talk to the rest of the technology in the office.

Conference Rooms & Huddle Spaces

As more millennials enter the workforce, employers are faced with creating a technology-heavy environment that supports a growing desire to work remotely.  Randstad US, a global staffing company, recently released results from its quarterly Randstad Workmonitor survey that showed:

• Sixty-six percent of workers say they like the option of occasionally working from home or another location.

• A third of employees disagree that their employers provide the necessary technical equipment to enable them to work from home.

• Thirty percent of workers say they regularly have online or virtual team meetings via video conferencing

This just goes to show that video conferencing solutions and investments in unified communications in the office are becoming extremely important.  A good unified communications platform (this is everything from internal chat platforms, telecom, video conferencing, etc.) should allow you to:

1. Attract top talent to work for you

2. Create an environment where communications amongst your team members is easy and functional

3. Facilitate project management

4. Create an easy way to share content with your team and clients

5. Help you close more business

Whether discussing a project with a prospective client or having a virtual meeting between teams in different remote locations, the systems that are supporting these communications need to be functional.

Plan for the office of the future

We help our customers anticipate their future technology needs, whether that is estimating their employee growth (hiring more people, opening more locations) or growing their business to a national or global scale.  Your office technology is important. Let us help you plan, design, and integrate your systems so that your team can be more productive and communicate easily!

Why Connectivity Matters

Why Connectivity Matters

In this new age of technology, the Internet of Things (or IoT for short… this is just the term used for portable devices that can connect to wireless internet) opens up a world of possibilities for large and small businesses alike. Everyone expects to be connected everywhere they go.  Think about it. The last time you went into a coffee shop, restaurant, retail store, airport… and let’s say you were in a black hole of cell service, and for some reason, the establishment either didn’t have Wifi, or it wasn’t working. You feel lost. Maybe panicked. Connectivity is important to customers now, and will continue to be important as new technologies come on the market.

Most devices that are manufactured today have the capability of connecting to the internet wirelessly and transmitting data that adds tremendous value to consumers and businesses. Whether you are sending transaction data or you’re fulfilling reservations on restaurant service platforms such as OpenTable, internet connectivity has streamlined operations not only for small restaurants and retail stores but also multi-unit brands.

This tells us one thing: new IoT ecosystems can only run at the speed that there is connectivity. Many times, connectivity is an afterthought for operators, only to realize that their wireless infrastructure doesn’t support their needs.  This can mean costly retrofitting and downtime.

More businesses are moving towards creating an environment from the start that will support the use of handhelds and tablets to automate day-to-day tasks.

Starting with Reliable Connectivity

When moving daily manual tasks to a digital workflow, connectivity is the foundation on which these systems are built. This starts with an enterprise-grade infrastructure that will be robust for not only your employees to have access to applications that will make their job easier, but also for your customers as well. This includes your data cabling, firewall/security appliances, and wireless infrastructure.

A reliable and high performing system shouldn’t be installed by just anyone. Having a reliable system where dozens if not hundreds of users are going to be connecting to your network means having professionals that can do a needs assessment and determine if your current infrastructure is adequate. Only then can you assess how much hardware, bandwidth, and ongoing service will be necessary to sustain internet traffic.  Starting with a solid infrastructure is key.

What happens when there is an outage?

Having a reliable network means more than just having a strong signal and enough bandwidth. Outages happen, and if the local area network goes down for whatever reason, you need to have internet backup in order to stay connected.

Whether it is an outage caused by the cable company or your equipment suddenly malfunctions, we know your business can’t afford to have an internet outage. Too many internal processes are tied to cloud connectivity, and this means a real hit to the bottom line if your store loses connectivity.

Downtime is a concern across all business types, but there is no need to worry if you plan correctly by implementing a redundant connectivity system.If connectivity is tightly tied to the bottom line of your business, a 4G failover system is a way to ensure you can sleep well at night.  When in doubt, cellular data saves the day.

Implement the Right Systems Today

Multi-unit restaurant and retail operators want to be working on how they can improve the overall restaurant experience and offer a better product.   Connectivity issues should be the least of their worries.

That’s why it’s important for operators to think seriously when considering connectivity within their locations. How important is reliable connectivity to the overall operations of the business? What will you do in a worst-case scenario when these systems fail?

We help our customers assess their technology needs from the start and plan for growth.  From the first location, to the hundredth location, we are always thinking about strategy and acting as a true technology consultant.  Newgentek takes pride in the fact that we get to know your individual business goals first, before we make recommendations on the technology you need.  We aren’t just an AV company. We aren’t just an IT company. We are a partner every step of the way.

Recap of our First Annual Charity Golf Tournament

Newgentek has had a great year so far, and developing and growing our bond with our customers and vendors has always been very important to us.  In fact, it’s one of our company’s four core values:

“We believe in fair and transparent business. Building and maintaining trust with our customers, employees, and vendors is the cornerstone to our success in forming lasting partnerships. This contributes not only to the success of our customers, but the good of Newgentek.”

So, a few months back, we decided we wanted to host a golf tournament.  A golf tournament...notice the word “charity” isn’t in there. We were a little hesitant. After all, we’re a technology company, read: a bunch of tech nerds, not event planners. We had never put on a tournament before, but we knew we wanted to have an event where our vendors, our customers, and our employees could mingle, get to know each other, and figure out how we work together, why we work together, and strengthen the relationships that are so important to us.  We also wanted to have a little fun too!

Newgentek Golf Tournament Planning Committee

An idea turned into planning, and planning turned into asking our vendor partners (shoutout to Brother, Harman, Sonance, Teleadvocate, Broadsmart, Almo, SnapAV, Chief, Cisco, IC Intercom, Ingram Micro, and Global Turf!) to sponsor our tournament.  We didn’t say the word charity until we knew we could raise enough, and when we realized just how awesome our vendors are (they donated without us having to beg for it! Thank you!!) we knew exactly what charity we wanted to donate funds to.

Computer Mentors provides opportunities to Tampa Bay’s youth through technology and employment programs that help low income communities.  Their team of mentors come from diverse professional backgrounds, and it’s these volunteers that help provide programs for programming foundations, robotics applications and controls, video production and app development, and many other technology disciplines.

CEO Chon Nguyen with Computer Mentors Founder Ralph Smith

Chon Nguyen, Newgentek founder and CEO, developed a passion for technology at a very young age, at a time when there were very exciting things happening in the world of tech.

“I was fortunate to have the resources available to me to develop my interest and passion for technology, and it helped shape my entrepreneurial journey over the years.  I know not every child has that opportunity. I heard about Computer Mentors at a local tech event, and I knew it was a charity I wanted to help in the future when the time was right.  I’m glad we have an opportunity to do so, and I’m thankful to our sponsors for supporting our efforts.”

Ralph Smith, founder of Computer Mentors Group, and one of the nicest guys I’ve ever met, was thrilled to learn of our donation.  He was at the golf course and also at the after party for the check presentation, and sent us this sweet note:

“We are overjoyed that Newgentek has chosen Computer Mentors as the non-profit beneficiary of their golf tournament.  This donation will help us continue to meet our mission, which is to provide opportunities for educational and employment success through bridging the technology divide for populations without sufficient economic resources, especially as it relates to children and youth.”

We also couldn’t have pulled off the tournament without our customers.  We are so thankful to our customers that took time out of their busy schedules to come play with us!  We not only got to chat with you and get to know you a little better, but we also got to see how strong your golf game is!

After the tournament, the games didn’t end!  We had an after party at Nebraska Mini Mart, a local restaurant with bocce ball courts, shuffleboard, and ping pong!  This is where we gave out prizes and raffled off some nice golf accessories! Great venue, delicious food, and awesome company.  Oh yeah, and the outdoor sound system is unbelievable (I wonder who did their AV… ok we did).

Again, it was a special day, and we are so thankful to know and do business with such an awesome group of people.  And the fact that our fun day benefitted children in the Tampa Bay area just makes it that much sweeter. Thanks again to everyone: the planners, the players, the sponsors… could not have pulled this off without you!

Newgentek Becomes Member of USAV Group

Newgentek has joined USAV Group, a PSA Company, as a member covering Tampa, Florida effective September 1, 2018.  This partnership with USAV allows Newgentek the ability to leverage a network of ProAV integrators with technical expertise throughout the U.S. and Canada.

USAV has requirements for membership, including subscribing, implementing, and supporting USAV best practices for integrators.  The integrators that are awarded membership must have a high level of experience providing AV solutions in an array of different industries from government to corporate enterprise and everything in between.

"Newgentek’s standards and values are very much aligned with the USAV team of integrators", said Chon Nguyen, CEO of Newgentek. USAV integrators take on projects from conception to completion and provide ongoing service and support after a project is complete, making sure the systems continue to work without a hitch.

“We are very excited to join the USAV team of elite ProAV integrators.  We feel this is a fantastic partnership. Newgentek helps fill an open void in the Tampa market, and USAV brings a group of talented, like-minded integrators together to turn complex solutions into positive outcomes for our clients locally and throughout the U.S.,” said Jared Lederhandler, President of Newgentek.

“We are excited to add a quality integrator covering the Tampa, Florida area. Newgentek brings IT and AV experience to the group and a desire to learn from their USAV network peers. Our values aligned nicely making the application process smooth,” said Chris Whitley, President of USAV.

About USAV:

USAV bonds ProAV affiliates into an elite industry team.  With Integrators throughout the U.S. and Canada, partnerships with top ProAV manufacturers and service providers, and alignment with leading industry associations, the USAV advantage is unparalleled.  USAV Integrators provide clients with the benefits of a nationwide network of ProAV specialists and personal relationships with local AV experts.

Chris Daniell Joins Newgentek's Project Management Team

Today I’m proud to announce that a former colleague, Chris Daniell, joins us at Newgentek to continue building our Project Management Team. Our project management team has opened an incredible number of locations this year with almost ten locations opening in the month of September alone. Coordinating these openings and getting it right 100% of the time isn’t an easy task. Our project managers, procurement and logistics teams, and operations team do an incredible job to get these locations open on time, meeting the needs of our customers.  It allows our customers to focus on opening their locations and training their employees.

Chris brings Project Management disciplines from extremely large infrastructure deployments, and more recently, IT Project Management that will help continue to grow our organization and position us and our customers for the pipeline of business we have for 2019.

We pride ourselves on our processes and standards and the time we spend building programs around our customers’ businesses.  Those processes ensure their infrastructure is consistent and meets their functional and business requirements.

Nebraska Mini Mart Partners with Newgentek to Provide Unique Sound Experience

Newgentek is happy to have worked with The Proper House on their newest concept, Nebraska Mini Mart, in designing and installing a state-of-the-art IT and AV solution!  We look forward to working with them in the near future!

Photo Credit: Skyler June Photography

PRESS RELEASE

FOR IMMEDIATE RELEASE:

Tampa restaurant group The Proper House, has partnered with local systems integration company, Newgentek, on their newest concept, Nebraska Mini Mart.  Newgentek’s installation of high-tech audio will provide Nebraska Mini Mart customers with a unique sound experience and in turn will become Newgentek’s Restaurant Showroom, showcasing best-in-class audio products with a thoughtful design for outdoor sound.

Ferrell Alvarez, Executive Chef and Partner at Nebraska Mini Mart, commented on the partnership with Newgentek.  “When deciding on who our AV partner would be on this project, it became a no-brainer that Newgentek was the best fit for us.  Their design and ideals were in line with ours, and once they started to take on the project, and we saw their workmanship, quality of product and customer service, it reinsured our decision.  They completed their scope ahead of time and went above and beyond our expectations.  Moving forward with other concepts, there’s no doubt that we will be choosing Newgentek to handle all of our audio visual needs.”

“We are very excited to have Nebraska Mini Mart as our restaurant showroom in Tampa and are thankful for the partnership.  We have extensive experience in the hospitality industry, and this was a great opportunity to show off what we can do,” said Chon Nguyen, Founder and CEO of Newgentek.

Nebraska Mini Mart is located on over an acre and a half of land, with bocce ball and shuffleboard courts and both indoor and outdoor seating. The menu offers a refined approach to casual favorites.

 

Project Design Overview:

The design for Nebraska Mini Mart began with ten JBL Control Series Landscape speakers positioned on the open lawn area to be unobtrusive and blend well with the landscaping.  The JBL Control series speakers allow for a wide sound radius to maximize coverage.

Underneath the stadium seating, Newgentek installed two JBL Control Series 88M landscape speakers.  These were chosen for the depth of sound, which allows these speakers to carry the lower frequencies for the surrounding perimeter.

In the dining room and on the outside of the building, Newgentek installed five JBL Control Series Surface Mount speakers.  The sleek design and full frequency range were primary reasons for selecting this speaker.  These speakers provide the mid- and high-level range of audio for optimal clarity.

For audio control, Newgentek has partnered with BSS, a division of Harman, to provide ease of use and control of multiple audio functions.  The installed microphone system will allow for Nebraska Mini Mart to utilize an outside musician for specific events.  A BSS controller was installed to allow the local restaurant team to easily select between sources of audio, zone coverage and volume from one interface.

About The Proper House:

The Proper House now has two restaurants in the Bay area, with a third set to open before the end of the year.  Their first concept, Rooster & the Till, was recently named the #1 Best Restaurant in Tampa by the Tampa Bay Times.  Rooster & the Till and Nebraska Mini Mart are both located in Seminole Heights.  Gallito, a modern taqueria, will be their next restaurant and part of the Sparkman Wharf project in Channelside.

 

About Newgentek:

Newgentek is a full service systems integrator focused on being a strategic partner providing turnkey solutions for our clients.  Our Restaurant and Retail division serves multi-unit operators and our Unified Communications division serves corporate and enterprise clients.  Our goal in both divisions is to turn customers’ infrastructure, network, point of sale, and audio visual requirements of any complexity into manageable, easy to use solutions through our industry leading workplace transformation process.

For more information, please contact:

Megan Nguyen

Vice President, Sales & Marketing

megan.nguyen@newgentek.com

813.283.0684